Delivery & Returns

We aim to get your Sim Reality order to you as safely and efficiently as possible. Available delivery services and costs are displayed during checkout.

Orders are processed as quickly as possible. Dispatch times can vary depending on stock availability, product type and whether an item is a special order.

Delivery times vary depending on the product, courier and delivery location. Any estimated delivery times are estimates and may be subject to change.

Some racing rigs, flight simulators, motion platforms and other large products may require specialist shipping. We may contact you before dispatch to arrange delivery where necessary.

You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any applicable tags and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact our team before sending your item back. Items returned without first requesting a return may not be accepted.

Return shipping arrangements and any applicable costs will depend on the reason for the return and the product being returned.

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged or incorrect so we can evaluate the issue and help resolve it.

Certain products, including some custom, personalised or special-order products, may not be eligible for standard returns. Please contact us if you are unsure about your product.

The quickest way to exchange an item is usually to return your existing item and, once the return is accepted, place a separate order for the replacement product.

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Your bank or card provider may require additional time to process the refund.