Privacy Policy
At Sim Reality, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share and safeguard your data when you visit our website or use our services.
Your information matters.
We take the protection of your personal information seriously. We use your data to operate our store, process orders, provide customer support and improve your experience with Sim Reality.
Information We Collect
We may collect the following types of personal information from you:
Contact Information
Your name, email address, postal address, phone number, or other information you provide when completing forms on our website.
Payment Information
Payment and billing information required when making purchases through our website.
Usage Data
Information about your interactions with our website, such as your IP address, browser type, pages viewed and referring URL.
Cookies & Similar Technologies
We use cookies and similar technologies to improve your experience and understand how our website is being used.
How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfil your orders and purchases.
- To provide customer support and respond to your enquiries.
- To send promotional offers, newsletters or marketing communications where you have opted in to receive them.
- To improve our website and services, including analysing user behaviour and preferences.
- To prevent fraudulent activity and help maintain the security of our website and customers.
- To comply with applicable legal and regulatory requirements.
Data Sharing & Disclosure
We may share your personal information with trusted third parties where necessary to operate our business and provide our services.
We may engage third-party service providers to assist us in delivering our services, such as payment processors, ecommerce providers and shipping companies.
We may share information where necessary to comply with applicable laws, regulations or legal requests, or to protect our rights, privacy, safety or property.
If there is a change in ownership or control of Sim Reality, personal information may be transferred as part of the relevant business assets.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Security Measures
We implement appropriate security measures designed to protect your personal information from unauthorised access, disclosure, alteration or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and therefore absolute security cannot be guaranteed.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children.
If we become aware that we have collected personal information from a child under the age of 13 without appropriate consent, we will take steps to delete that information.
Your Choices & Rights
You may have rights in relation to the personal information we hold about you, including requesting access to, correction of, updating of or deletion of your personal information.
If you would like to make a request relating to your personal information, please contact our team.
Privacy Request →Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any revised policy will be published on our website with an updated effective date.
We encourage you to review this policy periodically to stay informed about how we handle your personal information.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.